LOOKING FOR A LITTLE HELP? Here are a few of the most frequently asked questions. Head over to the contact us page if you have a specific question.
Necklace Length Measurements
Please note that the pictured model is wearing various lengths, so it is best to measure the length that is best for you. Especially if you are going to be layering with other necklaces. Note: that the measurements are including the clasp and jump-ring closure.
What if I am purchasing a gift?
The 18 inch length is our most popular length. For gift purchases we do offer exchanges, but shipping is at the expense of the customer. Complimentary gift wrapping is available.
How do I take are of my CYJ?
Polish Sterling Silver, Vermeil and 14-karat gold-dipped jewelry with a microfiber cloth. DO NOT USE HARSH JEWELRY CLEANERS
Best to remove if you are...
- Swimming, hot tubs or saunas
- Laying out by the beach or pool
- When getting ready with lotions, old, hair products etc
What is Vermeil?
Sterling silver dipped in 14-karat gold
How long does standard shipping take?
The complimentary ground shipping that is offered to anyone purchasing within the US is via USPS and it depends on where you are located. USPS typically arrives 2-7 days.
How quickly will my oder be shipped?
We ship orders with 1-3 business days, but if you want to have a rush put on your oder it must be placed by 11AM EST. You will be notified when your order ships.
What if I need a repair?
It is best to contact us if you need to discuss a repair of your jewelry. Every situation is unique and we want you to love your CYJ.